Samer Quraizih
Riyadh,Riyadh Region
Summary
A seasoned technology professional with 19+ years of rich experience in providing direction, oversight, for strategic planning of the IT infrastructure, supporting all technology systems and applications, and streamlining integrations. Commanding planning and execution of technology projects as well as implementation of the ground-breaking technology which facilitates business excellence. Administered implementation roll-out of ITIL based best practice, ensured delivery of high-level operational availability for mission-critical applications. Championed planning, implementing, installing, troubleshooting to ensure minimum downtime & maximum availability of the systems - 24/7 support in a fast-paced global environment.
Overview
19
19
years of professional experience
Work History
Sr.Manager Head Of IT Quality Assurance
Alinma Bank
Riyadh, Saudi Arabia
08.2023 - Current
- Leading and managing the Change Management, Release Management and Deployment Managements Unit
- Highlighted undetected organizational needs to improve business performance.
- Communicated with staff at all organizational levels to assess current systems.
- Assisted teams with implementing new recommendations and revising instructions for staff.
- Enhanced resource utilization to better capitalize on current resources and minimize expenditure.
- Observed systems and staff operations throughout organization, compiling current and accurate information.
Executive Manager CRM & Contact Centre Development
alrajhi bank
Riyadh, Saudi Arabia
06.2023 - 08.2023
- Designed strategies to contribute and enhance seamless workflows across different teams and departments.
- Planned team development according to current skillsets and potential growth areas.
- Oversaw product and operations strategy, highlighting development opportunities that support goals.
- Led planning and development teams in achieving key business objectives.
Business Technology Team Leader Digital Channel Production Support
Riyad Bank
Riyadh
07.2021 - 06.2023
- Manage the production support team which are responsible for diagnosing and resolving application issues in digital channels such as (Online Banking, Mobile Banking, Corporate Online and SMS) to ensure optimal performance, usability and the availability of the systems and providing root cause analysis with recommendation for improvements.
Head of Enterprise System Admin & Support
Bank Aljazira
Jeddah
07.2018 - 07.2021
- Accomplishments: Provided leadership, and strategic thinking to define and drive the technology strategy and vision regarding Enterprise system administration
- Played a significant role in long-term planning, delivering best-in-class infrastructure engineering & operations solutions and processes
- Recognized for excellent project management, technology leadership, and strong advocacy to continually evolve through a culture of continuous improvement
- Key Projects to Credit: IPS project
- Optimize the MW environments for better performance
- Expand the online environments
- Government service integrations
- Apple Pay Project
- Key Responsibilities: Commanding the operation, maintenance and administration of the organization's operating and management systems, ensuring they function reliably, meet the organization's business needs effectively
- System administrating and troubleshooting the system (Middleware System, SADAD System, Online Banking, Mobile Banking App, SMS gateway) including DR
- Building world class compute capabilities and mentoring a high performing, highly skilled workforce to support institution needs in high demanding and challenging environment
- Producing annual capacity plan and contributing to budget development, to support required infrastructure enhancements
- Providing technology vision, enabling innovation, and understanding the IT trends that can create business value.
Card Payment Systems Support Manager
Bank Aljazira
Jeddah
08.2012 - 07.2018
- Accomplishments: SADAD OLP Project
- ATM reconciliation Project
- Dexxis instant issuance upgrade
- Credit card hosting project
- ATM switch upgrade
- Key Responsibilities: Running and managing Card Payment applications, providing support to business users, addressing issues, and ensuring the optimization of the availability of all systems assigned to the team
- In addition, ensuring the systems implemented in IT are adhering to IT standards
- Furthermore, participating in IT and Business projects providing adequate support throughout project life cycle.
IT System Support Specialist
Bank Aljazira
Jeddah
12.2005 - 08.2012
- Accomplishments: SAMA2 test and implementation
- Dexxis Instant issuance project VISA certification
- Key Responsibilities: Supporting Card Payment applications business users, addressing issues, and ensuring the availability of all systems assigned to the team
- In addition, ensuring the systems implemented in IT are adhering to IT standards
- Furthermore, participating in IT and Business projects providing adequate support throughout project life cycle.
Customer Service
NCB
Jeddah
05.2005 - 12.2005
- Interacted with customers on telephone to provide information about services offered and cater to complaints/ inquiries pertaining to bank accounts, financing and investments
- Resolved customer complaints by performing required action and ensure that appropriate changes are made to resolve issues faced by them.
Education
Bachelor's degree - Marketing
KAAU University
Jeddah 2010 - 2013
Skills
- Business Analysis
- Communication skills
- Problem Solving
- Leadership skills
- Strategic Planning
- Project Management
- Team building
- Performance Management
- Software testing
- Systems management
- Strategic thinking
- People Management
- Effective communication
- Risk mitigation planning
- Technical leadership
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Certification
- Project Management Professional
- Certificate in IT Service Management
- ITIL Foundation Level
Languages
English
Advanced
Arabic
Native
Timeline
Sr.Manager Head Of IT Quality Assurance
Alinma Bank
08.2023 - Current
Executive Manager CRM & Contact Centre Development
alrajhi bank
06.2023 - 08.2023
Business Technology Team Leader Digital Channel Production Support
Riyad Bank
07.2021 - 06.2023
Head of Enterprise System Admin & Support
Bank Aljazira
07.2018 - 07.2021
Card Payment Systems Support Manager
Bank Aljazira
08.2012 - 07.2018
IT System Support Specialist
Bank Aljazira
12.2005 - 08.2012
Customer Service
NCB
05.2005 - 12.2005
- Project Management Professional
- Certificate in IT Service Management
- ITIL Foundation Level
Bachelor's degree - Marketing
KAAU University
2010 - 2013
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