Summary
Work History
Education
Skills
Certification
Timeline
Generic

Shouq Al Abdulsalam

Riyadh

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Adept at multi-tasking, leading group discussions.

Work History

Help desk assistant

Arabia Insurance Cooperative Company
Riyadh
09.2023 - 11.2023
  • Offered IT support during key meetings and events.
  • Sourced new equipment and software tools to meet organisational needs.
  • Updating company devices with lastest version of windows and Microsoft office.
  • Solve email problems through Exchange.
  • Fixing internet issues on devices.
  • Working on Active Directory server: Creating new Username, new email for new embloyees and solving Username problems like locked usernames.

Marketing specialist

Arab Ceramic Company
Riyadh
04.2022 - 04.2023
  • Talk to customers about their needs and then give them a product similar to their wishes.
  • Extracting invoices for customers.

Sales representative

Virgin Mobile
Riyadh
12.2020 - 03.2022
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
  • Presented latest merchandise to prospective buyers.
  • Built lasting relationships with clients through customer service interactions.
  • Helped resolve client problems quickly with superior customer service.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Accounted for all inventory and ordered new stock.
  • Utilised various sales techniques to develop relationships with customers and drive sales.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Collected and processed payments.
  • Working on solving technical problems for customers and providing simplified solutions such as the problem of stopping the SIM card, ending the Internet package prematurely.
  • Reached out to prospective customers and warm leads to establish friendly, professional relationships.

Education

Diploma of Computer Networking - Computer Networking

Institute of Public Administration
Saudi Arabia
11.2023

Diploma of Administrative sciences - Accounting

Princess Nourah Bint Abdulrahman University
Saudi Arabia
05.2021

Skills

  • Hardware upgrades
  • Customer service expert
  • Staff education and training
  • Application installations

Certification

  • Ethics of the profession and work culture from HRDF
  • The future and digital and technological transformation from HRDF
  • Cisco Certified Network Associate (CCNA)

Timeline

Help desk assistant

Arabia Insurance Cooperative Company
09.2023 - 11.2023

Marketing specialist

Arab Ceramic Company
04.2022 - 04.2023

Sales representative

Virgin Mobile
12.2020 - 03.2022

Diploma of Computer Networking - Computer Networking

Institute of Public Administration

Diploma of Administrative sciences - Accounting

Princess Nourah Bint Abdulrahman University

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Shouq Al Abdulsalam