SYED HAROON ALI
Travel Agent
Ras Tanurah
Summary
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills,more than 5 years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Ticketing Staff Member
Hadi Haider Al Hammam Travel Agency
Ras Tanurah
2022.01 - Current
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Used computerized ticketing systems GDS Galileo to process ticket orders accurately and securely.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Ticketing Agent
Rehlat Online Services
Hyderabad
2019.03 - 2021.08
- Reservations,Issue tickets, Reissues tickets, Refunds tickets,Revalidation
- Monitored ticket sales and provided detailed reports to management.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Used computerized ticketing systems to process ticket orders accurately and securely.
Travel Consultant
Dubai Leisure Holidays LLC
Dubai
2015.08 - 2018.11
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Completed accurate reservations for business travelers at point of sale.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Education
B. Com -
Ambedkar Vidyapeeth Latur
2009.04 - 2012.05
Skills
Hospitality service expertise
undefinedTimeline
Ticketing Staff Member
Hadi Haider Al Hammam Travel Agency
2022.01 - Current
Ticketing Agent
Rehlat Online Services
2019.03 - 2021.08
Travel Consultant
Dubai Leisure Holidays LLC
2015.08 - 2018.11
B. Com -
Ambedkar Vidyapeeth Latur
2009.04 - 2012.05
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