SYED HAROON ALI
Travel Agent
Ras Tanurah
Summary
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills,more than 5 years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Ticketing Staff Member
Hadi Haider Al Hammam Travel Agency
Ras Tanurah
01.2022 - Current
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Used computerized ticketing systems GDS Galileo to process ticket orders accurately and securely.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Ticketing Agent
Rehlat Online Services
Hyderabad
03.2019 - 08.2021
- Reservations,Issue tickets, Reissues tickets, Refunds tickets,Revalidation
- Monitored ticket sales and provided detailed reports to management.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Used computerized ticketing systems to process ticket orders accurately and securely.
Travel Consultant
Dubai Leisure Holidays LLC
Dubai
08.2015 - 11.2018
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Completed accurate reservations for business travelers at point of sale.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Education
B. Com -
Ambedkar Vidyapeeth Latur
04.2009 - 05.2012
Skills
Hospitality service expertise
Friendly and professional communications
[GDS Galileo, Amadeus] Software knowledge
Multitasking Abilities
[Travel Trip] planning and scheduling
MS Office
Timeline
Ticketing Staff Member
Hadi Haider Al Hammam Travel Agency
01.2022 - Current
Ticketing Agent
Rehlat Online Services
03.2019 - 08.2021
Travel Consultant
Dubai Leisure Holidays LLC
08.2015 - 11.2018
B. Com -
Ambedkar Vidyapeeth Latur
04.2009 - 05.2012