Tarik Al-Dahami

Lead NOC teams to enhance all tasks related to Ministry user services. Lead planning and technical design activities for routine operations and special projects. Oversee diverse projects, ensuring timely and efficient completion. Conduct routine maintenance and upgrades, including service packs, patches, hot fixes, and security protocol enforcement. Monitor system resource utilization, trend analysis, and capacity planning to guarantee system availability and reliability. Maintain network integrity and efficiency through strict adherence to change management protocols. Foster vendor and IT staff relationships for expedited problem resolution.

• Improved infrastructure management via strategic oversight and robust policy implementation.
• Resolved complex Level-3 support issues, boosting overall system functionality and user experience.
• Enhanced network system reliability and user satisfaction through critical maintenance and upgrade implementation.
• Monitored network activities to quickly detect and resolve operational and security issues.
• Achieved significant network performance improvements through meticulous configuration and installation of network devices.

Administered advanced network and communication system development. Installed and operated telecom and data services, supporting His Highness's internal and external duties seamlessly. Advanced telecommunication and IT infrastructure with strategic project management.

• Ensured top-tier performance and reliability by enhancing communication networks and services within CPPA and royal palaces
• Achieved improvements in service efficiency and quality by leading operations team
• Ensured project excellence through supervision; attained high levels of readiness and redundancy.
• Standardized installation policies to streamline efforts and shorten task completion times.

Led the Network Operations team to drive operational efficiency and effectiveness. Acted as project manager for NOC implementation and operations, along with overseeing new site preparations and network upgrades. Ensured project completion and operational readiness through proactive follow-up and management.

• Improved network and security infrastructure, resulting in a more reliable and secure system
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Increased skills of branch supervisors through training in troubleshooting and network support
• Enhanced organizational network capabilities by contributing to the development and operation of both NOC team.

Administered VIP and WiMax services, including programming and activation of customer network devices. Managed both international and national core networks, focusing on meticulous monitoring and efficient troubleshooting. Streamlined workflow by managing diverse range of tasks.

• Enhanced network efficiency and security by upgrading network software across all elements
• Achieved significant quality improvements in VIP service delivery through dedicated focus on QoS and high availability
• Minimized service disruptions/restored operations during downtime through crisis management and operational resilience.