Babar Shaikh
Riyadh
Summary
Highly-skilled IT Support Technician with experience. Maintaining smooth-running software and system performance through astute troubleshooting and issue resolution. Manages diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimize overall company productivity.
Overview
6
6
years of professional experience
Work History
IT Support Technician
iFAS - Innovative Facility Management Company
2022.01 - Current
- Facilitated project performance assessment by reviewing data trends, using Microsoft Power BI and Tableau.
- Created reports, correspondence and spreadsheets with Microsoft Office 365 programs.
- Administered creation of new users, groups, distribution lists, improving team communication.
- Assisting computer users with setup, maintenance, troubleshooting and problems they have with their computers and other IT related devices.
- Worked on continuous improvement of the existing system functionalities based on user feedback and changing business needs.
- Installed and configured computer systems, diagnosed hardware and software faults and solved technical and application problems, either over the phone or in person.
TRAINER / ASSISTING TEAM LEAD
AlAsila CX
2021.01 - 2022.01
- Devised and coordinated learning and development activity, aligned with key priorities and objectives.
- Supported seamless operations with strict schedule management.
- Developed customized scheduling frameworks according to project requirements, ensuring smooth operations at all times.
- Collaborated with senior management for strategic business development plans.
- Provided briefings regarding the projects for successful execution and delivery.
HELPDESK OFFICER
Pioneers Outsourcing Company
2019.01 - 2021.01
- Followed up regularly on unresolved queries, ensuring complete customer satisfaction.
- Assured smooth operation of help desk for efficient customer service.
- Collaborated with technical teams to solve complex IT issues quickly and efficiently.
- Implemented customer care strategies, achieving improved client satisfaction levels.
- Documented all help desk interactions to maintain transparency in processes.
Education
Bachelor of Science - Network and Security
Arab Open University
High School Diploma - Commerce
Pakistan International School
Jeddah, Saudi Arabia2018
Secondary Education - Computer Science
Pakistan International School
2016
Skills
- Verbal & Written Communication
- IT fundamentals & Computer skills
- Active Directory
- Time management & Punctuality
- Critical thinking & Creativity
- Leadership, Team work
- Technological competence and Problem solving
- IT issues analysis & support
- System development and administration
Personal Details
Nationality: Pakistani
Marital Status: Single
Visa Status: Resident/Transferable Iqama
Languages
English
Proficient
C2
Urdu
Native
A1
Arabic
Advanced
A1
Affiliations
- Social Media management
- Volunteering
- Photography
- Community involvment
- Gaming
Objective
Analytical student with passion for technology seeking opportunities to gain practical experiences related to IT and specializing in Cyber Security.
Timeline
IT Support Technician
iFAS - Innovative Facility Management Company
2022.01 - Current
TRAINER / ASSISTING TEAM LEAD
AlAsila CX
2021.01 - 2022.01
HELPDESK OFFICER
Pioneers Outsourcing Company
2019.01 - 2021.01
Bachelor of Science - Network and Security
Arab Open University
High School Diploma - Commerce
Pakistan International School
Secondary Education - Computer Science
Pakistan International School
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