Summary
Overview
Work History
Education
Skills
Timeline
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Alaa Mahmoud

Riyadh

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Restaurant Supervisor

Albatross Hotel
03.2022 - 09.2023
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

Restaurant Supervisor

Hilton Taba
10.2017 - 12.2019
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Monitored health and safety standards to maintain a clean, safe working environment.

Restaurant Waiter

Hilton Taba
10.2014 - 09.2017
  • Maintained clean and organized dining areas for optimal guest experience.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.

Restaurant Waiter

Al Abd Village
01.2012 - 06.2014
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

High School Diploma -

Commercial Diploma
Egypt
05.2002

Skills

  • Customer Service
  • Team Coordination
  • Hospitality
  • Staff Training
  • Guest Relations
  • Health and safety standards

Timeline

Restaurant Supervisor

Albatross Hotel
03.2022 - 09.2023

Restaurant Supervisor

Hilton Taba
10.2017 - 12.2019

Restaurant Waiter

Hilton Taba
10.2014 - 09.2017

Restaurant Waiter

Al Abd Village
01.2012 - 06.2014

High School Diploma -

Commercial Diploma

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Alaa Mahmoud