Alaa Mahmoud
Riyadh
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Restaurant Supervisor
Albatross Hotel
03.2022 - 09.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Restaurant Supervisor
Hilton Taba
10.2017 - 12.2019
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
Restaurant Waiter
Hilton Taba
10.2014 - 09.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Restaurant Waiter
Al Abd Village
01.2012 - 06.2014
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
High School Diploma -
Commercial Diploma
Egypt05.2002
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Guest Relations
- Health and safety standards
Timeline
Restaurant Supervisor
Albatross Hotel
03.2022 - 09.2023
Restaurant Supervisor
Hilton Taba
10.2017 - 12.2019
Restaurant Waiter
Hilton Taba
10.2014 - 09.2017
Restaurant Waiter
Al Abd Village
01.2012 - 06.2014
High School Diploma -
Commercial Diploma