Dalia Alromaikhani
Jeddah,Saudi Arabia
Summary
Accomplished professional with extensive experience in leadership and key account management. Proficient in utilizing business automation tools and CRM software to drive customer retention, optimize sales pipeline strategies, and increase revenue. Skilled in building long-term client relationships, leading cross-functional teams, and negotiating contracts that align with client needs and business objectives. Capable of building and leading a full sales team, focused on increasing sales and driving business growth, consistently delivering results that exceed targets and enhance overall organizational performance.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
Business Development Manager Executive
Walaa cooperative insurance company
Jeddah
02.2024 - 04.2025
- Identify and secure new business opportunities to drive revenue growth
- Develop tailored sales strategies based on market analysis to maximize business potential
- Set performance targets and provide regular sales reporting to track progress and results
- Maintain strong client relationships to ensure renewals and cross-selling opportunities
- Collaborate across teams to optimize client engagement and drive sales outcomes
- Negotiated contracts with vendors to secure best possible terms.
- Handled crisis situations effectively, minimising impact on business operations.
- Established key relationships with stakeholders, contributing towards long-term success of the company .
Account Manager
MEDGULF
Jeddah
01.2024 - 01.2025
- Managed client portfolios, delivering customized insurance solutions that meet specific client needs
- Ensured high levels of client satisfaction and policy retention by maintaining strong communications and support
- Exceeded sales targets through strategic upselling and cross-selling, improving revenue streams
Tele-Sales Supervisor
Saudi Enaya Cooperative Insurance Company
Jeddah
03.2015 - 12.2022
- Led a telesales team to consistently exceed sales targets through performance coaching and strategic planning
- Designed and refined sales initiatives to align with company goals and improve conversion rates
- Conducted market outreach to generate new leads and expand the customer base
- Enhanced service quality by resolving escalations and improving call scripts and procedures
- Monitored sales calls, provided feedback, and ensured compliance with quality standards
- Analyzed sales data to track KPIs, including adherence, attendance, and productivity
- Built strong relationships with clients, including large employer groups and strategic partners
- Facilitated recruitment, onboarding, and training of new telesales agents
- Managed end-to-end sales processes, including quoting, pricing, and closing deals
- Maintained accurate forecasting and daily reporting for management review
- Oversaw collection processes to ensure timely payments and service continuation
HR Supervisor
Saudi Enaya Cooperative Insurance Company
Jeddah
11.2013 - 02.2015
- Oversaw end-to-end recruitment, including job postings, candidate selection, onboarding, and compliance
- Managed employment contracts, offers, and employee orientations programs
- Maintained detailed reports on HR activities, ensuring accurate personnel records
- Facilitated effective internal communications regarding HR policies and updates
Telesales and Quality Supervisor
Saudi Enaya Cooperative Insurance Company
Jeddah
06.2012 - 10.2013
- Supervised telesales operations targeting public sector clients, driving lead generation and conversions
- Managed inbound and outbound call strategies to optimize performance and meet KPIs
- Delivered team coaching and first-line management to achieve ambitious sales targets
- Utilized CRM tools to manage leads and track sales progress effectively
- Scheduled appointments and provided sales support to field representatives
- Ensured compliance with company policies and maintained high-quality customer interactions
Property Consultant
DAMAC Properties Co. Ltd
Jeddah
09.2011 - 05.2012
- Advised clients on property investments and guided them through the purchase process
- Maintained client relationships and followed up on leads to drive sales
- Delivered professional services that built trust and long-term client loyalty
Consultant / Team Leader
BUPA Arabia
Jeddah
06.2007 - 09.2010
- Recruited, led, and developed a high-performing telesales team
- Conducted regular coaching and performance reviews to drive continuous improvement
- Produced detailed sales reports and forecasts for senior leadership
- Led team briefings and one-on-one sessions to align objectives and maintain motivation
- Oversaw full sales cycle for SME clients (under 100 lives), consistently achieving set targets
- Ensured accurate premium collection in line with credit control policies
- Contributed to strategic planning and kept informed on market trends
- Promoted strong account management practices and team engagement
Education
Bachelor of Home Economics -
King Abdulaziz University
Jeddah, Mecca RegionSkills
- Leadership aptitude
- Key account handling
- Business automation tools proficiency
- Customer relationship management software
- Customer retention tactics
- Sales pipeline planning
- Relationship development
- Client contract negotiations
Certification
- Call Centre Duties, AT&T College of Call Centre, 2007
- SPIN Selling Certificate, LOGIC Management Consultation, 2009
- The 7 Habits of Highly Effective People, BUPA Arabia Training Centre, 2009
- Huthwaite Telesales & Huthwaite Coaching, LOGIC Management Consultation, 2010
- Insurance Foundation Certificate Exam, IFCE License, Introduction to Risk Management, Saudi Enaya Cooperative Insurance Company, 2016
- Data Analysis and Visualization, ILEAD, Medgulf, 2024
- High Potential Program (HIPO), TTM, Medgulf, 2024
Timeline
Business Development Manager Executive
Walaa cooperative insurance company
02.2024 - 04.2025
Account Manager
MEDGULF
01.2024 - 01.2025
Tele-Sales Supervisor
Saudi Enaya Cooperative Insurance Company
03.2015 - 12.2022
HR Supervisor
Saudi Enaya Cooperative Insurance Company
11.2013 - 02.2015
Telesales and Quality Supervisor
Saudi Enaya Cooperative Insurance Company
06.2012 - 10.2013
Property Consultant
DAMAC Properties Co. Ltd
09.2011 - 05.2012
Consultant / Team Leader
BUPA Arabia
06.2007 - 09.2010
Bachelor of Home Economics -
King Abdulaziz University
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