JHONRALF MADELO
Dammam
Summary
Looking for an opportunity to employ my skills in interacting with visitors and resolving customer issues. Motivated and looking forward to use my skills in multitasking and expand my experience in food industry. To secure a challenging position in a reputable organisation to expand my learnings, knowledge, and skills.
Overview
8
8
years of professional experience
Work History
Restaurant supervisor
Gulf brand for fast food. Popeyes
10.2022 - Current
- Supervise kitchen and wait staff and provide assistance as needed
- Quickly identified problem situation, skilfully resolving incident to maintain satisfaction
- Established safe and secure dining environment with strong sanitation standards
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating process
- Delivered in depth training to customers facing staff, promoting strong service performance
- Recognise and formally acknowledge outstanding staff performance
- Protected brand image by insuring interior restaurant presentations was exceptional maintained
- Ensuring that no any variance on cash register from actual versus pos
Swing manager
Reza food services McDonald
09.2018 - 07.2022
- Managing the shift
- Handling customer complaints
- Preparing and presenting staffing sales report
- Overseeing daily operations
- Ensuring employees productive
- Monitoring efficiency of all processes and creating a positive work environment for employees
- Cash handling
- Encouraged feedback from restaurant customers using insight to implement positive process changes
- Ensured exceptional health and safety standards by closely monitoring restaurant operations
- Strategically planned and reviewed restaurant staffing levels based on evolving service demand
- Gained experience in all restaurants activities of dining room personnel to provide prompt
- Attend regular training to obtain and update food safety certificates
Crew trainor
Reza food services McDonald
01.2017 - 08.2018
- Train the new members in the team
- Greetings customers with smile
- Take accurate food orders
- Ensuring items are well stocked
- Organising stocking
- Lead by example
- Develop and implement on boarding and training for new employees
Service crew
Reza food services McDonald
02.2016 - 12.2016
- Assisting customers as needed
- Working within setting to meet the sales goals during the shift
- Following the company security and safety procedures
- Arriving for the start of the shift on time and staying until all duties are completed
Education
Bachelor of Science Industrial Technology - Food Technology
Surigao Del Sur State University
Cantilan, Surigao Del SurSkills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Guest Relations
- Service Quality
- Team Management
- Food Safety Compliance
- Task Delegation
- Health and safety standards
- Staff Management
- Restaurant policies and procedures
- Labor cost control
- Performance monitoring
- Reservation handling
- Staff Scheduling
- Sales strategy
- Operational Efficiency
- Employee Motivation
- Service quality enhancements
- Cost accounting
- Resources Allocation
- System implementation
- Waste Reduction
- Sales operations
Personal Information
- Place of Birth: Mangagoy, Bislig City
- Citizenship: Filipino
- Date of Birth: 05/18/1993
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
Training
- Jeddah Saudi Arabia business building, 03/02/2022, Jeddah, Saudi Arabia, Workplace violence prevention workshop
- Jeddah Saudi Arabia business building, 03/02/2022, Jeddah, Saudi Arabia, Leading hospitality in the next normal
- Jeddah Saudi Arabia business building, 04/04/2022 - 04/05/2022, Jeddah, Saudi Arabia, Running great restaurant workshop
- Jeddah Saudi Arabia business building, 10/10/2016, Jeddah, Saudi Arabia, Crew development class
Timeline
Restaurant supervisor
Gulf brand for fast food. Popeyes
10.2022 - Current
Swing manager
Reza food services McDonald
09.2018 - 07.2022
Crew trainor
Reza food services McDonald
01.2017 - 08.2018
Service crew
Reza food services McDonald
02.2016 - 12.2016
Bachelor of Science Industrial Technology - Food Technology
Surigao Del Sur State University
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