Kamaludheen Hamza
Riyadh,Saudi Arabia
Summary
Motivated Sales Supervisor with 2 years of experience. Demonstrates flexible and energetic sales style. Leads by example through cross-selling and closing tough deals.
Overview
2
2
years of professional experience
Work history
Sales supervisor
J&T Express
Riyadh, Saudi Arabia
02.2022 - Current
- Analyzed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
- Organized and coordinated sales team schedules, helping staff meet company and client expectations.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Analyzed sales and customer data with WPS and Excel, Powe Point generating comprehensive sales reports to promote sound business decision-making.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Monitored daily sales operations and served as informational and procedural resource to team members.
Client support specialist
J&T Express
Riyadh, Saudi Arabia
- Trained new associates on cash register operations, advising on the appropriate handling of customer sales, refunds, and cashing up.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Followed escalation procedures to efficiently resolve complex queries.
- Resolved customer issues using strong interpersonal skills and conflict-resolution techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Education
High School Diploma - Art and Commerce
Seethi Sahib Higher Secondary School
India Skills
- Key Performance Indicator monitoring
- Sales strategies
- Proven sales techniques
- Sales data analysis
- Upskilling training delivery
- Database management
- Mentoring and coaching
- Order management
- Operations coordination
- Product knowledge
- Inventory oversight
- Managerial decision-making
- Project scheduling
- Product and service expertise
- Employee management
- Data analysis
- Performance evaluation
- Merchandising and display management
- Quota management
- Budget and report writing
- Staff training
- Reporting data
- Sage expertise
- Excel proficiency
- Rota management
- Staff appraisals
- Visual merchandising standards
Languages
English
Fluent
Timeline
Sales supervisor
J&T Express
02.2022 - Current
Client support specialist
J&T Express
High School Diploma - Art and Commerce
Seethi Sahib Higher Secondary School
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