Md Kamaluddin Khan
Buraidah,Al-Qassim Region
Summary
Driven individual with expertise in team leadership and customer service, along with strong organisational and communication skills. Proven ability to manage operations smoothly while enhancing guest satisfaction. Committed to fostering productive work environment and elevating restaurant standards.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Restaurant manager
Movenpick Qassim
Buraidah, Al-Qassim Region
03.2024 - Current
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored restaurant performance to identify and implement improvement initiatives.
Assistant restaurant manager
Movenpick Qassim
Buraidah, Al-Qassim Region
03.2021 - 03.2024
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Ensured high performance standards through regular staff training.
- Organized special events and functions, including receptions, parties and corporate lunches.
- Maintained outstanding hygiene levels for optimized customer safety and continued regulatory compliance.
Food and beverage supervisor
Movenpick Qassim
Buraidah, Al-Qassim Region
02.2018 - 03.2021
Food and beverage attendant
JW Marriott Mussoorie
Mussoorie, India
02.2015 - 01.2018
Education
3 years B.Sc.Hospitality and Hotel Administration - Hotel Management
Gurunanak Institute of hotel management
Kolkata , India 02.2012 - 01.2015
Bachelor of Tourism - Tourism
Indira Gandhi National Open University (IGNOU)
India 02.2012 - 01.2015
Skills
- Complaint management
- Customer Service
- Staff training
- Quality Assurance
- Budget management
- Operations management
- Menu planning
Languages
English
Fluent
Arabic
Elementary
Hindi
Native
Bengali
Upper intermediate
Urdu
Native
Certification
- A skills course at the level of impact Intermediate with BRITISH COUNCIL KOLKATA.
- Completed 4 months Industrial training from HHI hotel, Kolkata.
- Nominated for Employee of the year 2021 at Movenpick Qassim.
- Most Smiling Associate 1st and 2nd quarter 2017 from JW Marriott Mussoorie.
- Completed Executive Development Program from JW Marriott Mussoorie in 2017.
Timeline
Restaurant manager
Movenpick Qassim
03.2024 - Current
Assistant restaurant manager
Movenpick Qassim
03.2021 - 03.2024
Food and beverage supervisor
Movenpick Qassim
02.2018 - 03.2021
Food and beverage attendant
JW Marriott Mussoorie
02.2015 - 01.2018
3 years B.Sc.Hospitality and Hotel Administration - Hotel Management
Gurunanak Institute of hotel management
02.2012 - 01.2015
Bachelor of Tourism - Tourism
Indira Gandhi National Open University (IGNOU)
02.2012 - 01.2015
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