Mody ALQudiry
Senior Learning & Development Specialist
Riyadh
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as [Name], [Name] and [Name]. Enthusiastic personality with a hands-on, creative style. Ready to apply [Number] years' experience to a challenging long-term position. Organized [Job Title] with [Number] years of [Area of expertise] experience. Expert in [Type] training with extensive knowledge of [Software] use and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Senior Learning & Development Specialist
SIMAH
Riyadh
07.2022 - Current
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Created and oversaw [Type] training programs for operations.
- Led projects and analyzed data to identify opportunities for improvement.
- Conducted research, gathered information from multiple sources and presented results.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
HR Specialist
SIMAH
Riyadh
07.2019 - 07.2022
Senior Dispute Resolution Specialist
SIMAH
Riyadh
11.2017 - 07.2019
- Participated in team-building activities to enhance working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Dispute Resolution Specialist
SIMAH
Riyadh
11.2014 - 11.2017
Customer Service
SIMAH
Riyadh
11.2010 - 11.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Science - Public Administration
King Saud University
Riyadh 02.2003 - 02.2007
Skills
Learning difficulties experience
undefinedAccomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
سلسقلسلقللل
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Senior Learning & Development Specialist
SIMAH
07.2022 - Current
HR Specialist
SIMAH
07.2019 - 07.2022
Senior Dispute Resolution Specialist
SIMAH
11.2017 - 07.2019
Dispute Resolution Specialist
SIMAH
11.2014 - 11.2017
Customer Service
SIMAH
11.2010 - 11.2014
Bachelor of Science - Public Administration
King Saud University
02.2003 - 02.2007
Certified [Job Title], [Company Name] - [Timeframe]
[Area of certification], [Company Name] - [Timeframe]
Licensed [Job Title] - [Timeframe]
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