Oracle Fusion
Mohamed Ahmed Sarhan
Aftersales General Manager
Jeddah
Summary
Experienced Aftersales General Manager with a strong background in the heavy machinery dealership industry. Demonstrated expertise in driving parts and service sales, possessing extensive technical knowledge, and leading teams to success. Proven track record of effectively managing distributor operations, optimizing equipment performance, and consistently enhancing customer satisfaction.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Aftersales General Manager
Abdul Latif Jameel Summit
Jeddah, Saudi Arabia
01.2022 - Current
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients and partners to ensure long-term success and loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Strategic Planning: Develop and propose strategies to enhance parts sales and ensure optimal availability of parts.
- Competitive Analysis: Collect and analyze competitor pricing to craft solutions that effectively compete with non-genuine suppliers.
- Customer Voice: Join PSSR Key customer visits to collect feedback and provide solutions and improvements to enhance customer relationships .
- Oversee PSSR activities (MTA, PM, UC) and introduce new initiatives to enhance their technical knowledge and improve customer satisfaction.
- Coordinate closely with the ALJS and Principles supply chain teams to improve parts availability.
- Evaluate parts and service sales performance and implement necessary improvements to drive growth and efficiency.
- Analyze market trends to identify opportunities for increasing sales of parts.
- Develop and implement strategies to increase service sales and enhance technician productivity.
- Create innovative service packages and offerings that align with market demand and satisfy customer expectations.
- Evaluate the performance of service sales and technician productivity, implementing improvements to enhance efficiency.
- Review existing ALJS service tools and recommend new tools necessary for optimal service operations, and set processes for tool auditing, checking, and calibration.
- Mining Services : Establish and expand mining service activities.
National Service Manager
Abdul Latif Jameel Summit
08.2020 - 12.2021
- Develops service revenue and gross margin budgets.
- Management of workshop productivity, efficiency, WIP and recovery (regional Service Managers are functional reports).
- Develops workshop pricing & discount structure.
- Liaison and negotiation with principals on service matters.
- Management of guest complaints.
- Implement workshop procedures and reports.
- Provides technical assistance to regions and disseminates technical information received from principals.
- Recommends incentive schemes for direct and non-direct.
Technical Support Manager
Abdul Latif Jameel Summit
07.2019 - 07.2020
- Application Engineering, Project Proposals & Tender Specifications Support
- Provides techno-commercial support to service, after sales and sales operations
Technical Support Assistant Manager
Abdul Latif Jameel Summit
01.2018 - 06.2019
Service Team Leader
Abdul Latif Jameel Summit
01.2015 - 12.2017
Service Engineer
Abdul Latif Jameel Summit
10.2013 - 12.2014
Service Engineer
Omatra
09.2012 - 09.2013
Service Engineer
ECAD
06.2010 - 08.2012
Service Engineer
Mosahmet El Behera
08.2009 - 05.2010
Education
Doctor of Business Administration - Business Administration
IBAS & Vern
Online 01.2024 - Current
Bachelor of Mechanical Engineering - Mechanical Engineering
Faculty of Engineering , Alexandria University
Alexandria, Egypt 09.2005 - 05.2009
Skills
Leadership and team building
Effective leader
Cross-functional team management
Problem-solving aptitude
MRP and ERP systems
Profit and loss accountability
Additional Information
- 1st runner up of Middle East for Advanced Technical Contest by Komatsu company (2017)
Software
Microsoft 365
Powerbi
Timeline
Doctor of Business Administration - Business Administration
IBAS & Vern
01.2024 - Current
Aftersales General Manager
Abdul Latif Jameel Summit
01.2022 - Current
National Service Manager
Abdul Latif Jameel Summit
08.2020 - 12.2021
Technical Support Manager
Abdul Latif Jameel Summit
07.2019 - 07.2020
Technical Support Assistant Manager
Abdul Latif Jameel Summit
01.2018 - 06.2019
Service Team Leader
Abdul Latif Jameel Summit
01.2015 - 12.2017
Service Engineer
Abdul Latif Jameel Summit
10.2013 - 12.2014
Service Engineer
Omatra
09.2012 - 09.2013
Service Engineer
ECAD
06.2010 - 08.2012
Service Engineer
Mosahmet El Behera
08.2009 - 05.2010
Bachelor of Mechanical Engineering - Mechanical Engineering
Faculty of Engineering , Alexandria University
09.2005 - 05.2009
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