Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Generic
Mohamed Ahmed Sarhan

Mohamed Ahmed Sarhan

Aftersales General Manager
Jeddah

Summary

Experienced Aftersales General Manager with a strong background in the heavy machinery dealership industry. Demonstrated expertise in driving parts and service sales, possessing extensive technical knowledge, and leading teams to success. Proven track record of effectively managing distributor operations, optimizing equipment performance, and consistently enhancing customer satisfaction.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Aftersales General Manager

Abdul Latif Jameel Summit
Jeddah , Saudi Arabia
01.2022 - Current
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Cultivated strong relationships with clients and partners to ensure long-term success and loyalty.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Strategic Planning: Develop and propose strategies to enhance parts sales and ensure optimal availability of parts.
  • Competitive Analysis: Collect and analyze competitor pricing to craft solutions that effectively compete with non-genuine suppliers.
  • Customer Voice: Join PSSR Key customer visits to collect feedback and provide solutions and improvements to enhance customer relationships .
  • Oversee PSSR activities (MTA, PM, UC) and introduce new initiatives to enhance their technical knowledge and improve customer satisfaction.
  • Coordinate closely with the ALJS and Principles supply chain teams to improve parts availability.
  • Evaluate parts and service sales performance and implement necessary improvements to drive growth and efficiency.
  • Analyze market trends to identify opportunities for increasing sales of parts.
  • Develop and implement strategies to increase service sales and enhance technician productivity.
  • Create innovative service packages and offerings that align with market demand and satisfy customer expectations.
  • Evaluate the performance of service sales and technician productivity, implementing improvements to enhance efficiency.
  • Review existing ALJS service tools and recommend new tools necessary for optimal service operations, and set processes for tool auditing, checking, and calibration.
  • Mining Services : Establish and expand mining service activities.

National Service Manager

Abdul Latif Jameel Summit
08.2020 - 12.2021
  • Develops service revenue and gross margin budgets.
  • Management of workshop productivity, efficiency, WIP and recovery (regional Service Managers are functional reports).
  • Develops workshop pricing & discount structure.
  • Liaison and negotiation with principals on service matters.
  • Management of guest complaints.
  • Implement workshop procedures and reports.
  • Provides technical assistance to regions and disseminates technical information received from principals.
  • Recommends incentive schemes for direct and non-direct.

Technical Support Manager

Abdul Latif Jameel Summit
07.2019 - 07.2020
  • Application Engineering, Project Proposals & Tender Specifications Support
  • Provides techno-commercial support to service, after sales and sales operations

Technical Support Assistant Manager

Abdul Latif Jameel Summit
01.2018 - 06.2019

Service Team Leader

Abdul Latif Jameel Summit
01.2015 - 12.2017

Service Engineer

Abdul Latif Jameel Summit
10.2013 - 12.2014

Service Engineer

Omatra
09.2012 - 09.2013

Service Engineer

ECAD
06.2010 - 08.2012

Service Engineer

Mosahmet El Behera
08.2009 - 05.2010

Education

Doctor of Business Administration - Business Administration

IBAS & Vern
Online
01.2024 - Current

Bachelor of Mechanical Engineering - Mechanical Engineering

Faculty of Engineering , Alexandria University
Alexandria, Egypt
09.2005 - 05.2009

Skills

Leadership and team building

Effective leader

Cross-functional team management

Problem-solving aptitude

MRP and ERP systems

Profit and loss accountability

Additional Information

  • 1st runner up of Middle East for Advanced Technical Contest by Komatsu company (2017)

Software

Oracle Fusion

Microsoft 365

Powerbi

Timeline

Doctor of Business Administration - Business Administration

IBAS & Vern
01.2024 - Current

Aftersales General Manager

Abdul Latif Jameel Summit
01.2022 - Current

National Service Manager

Abdul Latif Jameel Summit
08.2020 - 12.2021

Technical Support Manager

Abdul Latif Jameel Summit
07.2019 - 07.2020

Technical Support Assistant Manager

Abdul Latif Jameel Summit
01.2018 - 06.2019

Service Team Leader

Abdul Latif Jameel Summit
01.2015 - 12.2017

Service Engineer

Abdul Latif Jameel Summit
10.2013 - 12.2014

Service Engineer

Omatra
09.2012 - 09.2013

Service Engineer

ECAD
06.2010 - 08.2012

Service Engineer

Mosahmet El Behera
08.2009 - 05.2010

Bachelor of Mechanical Engineering - Mechanical Engineering

Faculty of Engineering , Alexandria University
09.2005 - 05.2009
Mohamed Ahmed SarhanAftersales General Manager