Mohammed Elmansour
Saudi Arabia
Summary
Dynamic IT Manager with 16+ years of comprehensive experience in IT infrastructure management, project delivery, and strategic innovation within the IT sector. My expertise spans across leading cross-functional teams, spearheading complex IT projects, and driving operational excellence in multinational companies. I excel in delivering enhanced IT service delivery, achieving KPIs, and elevating user satisfaction through strategic improvements and efficient process streamlining. With a strong background in project management and risk analysis, I am dedicated to ensuring the seamless execution of corporate IT services and fostering a culture of continuous improvement.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
IT Manager - KSA
WSP Middle East
, Saudi Arabia
2022.09 - Current
- Lead the IT department in KSA and report to the WSP Middle East IT director
- Plan and manage resources and budget to support and deliver objectives.
- Manage the WSP IT resources and responsible for the IT operation in KSA business
- Significantly improved the delivery of the IT services in WSP KSA business achieving demanding
- KPI's and improving users' satisfaction
- Collaborate with KSA Shared Services Leads to streamline the onboarding and offboarding processes, optimizing efficiency
- Identify opportunities where technology can build competitive advantage and innovation
- Ensure the seamless, end-to-end delivery of corporate IT services to WSP KSA, while maintaining strong relationships with key business stakeholders
- Drive continuous improvement in IT operations efficiency, IT service quality and staffs' satisfaction
- Defined the IT services and deliverables for business bids overseeing mobilization activities .
- Designed long-term business strategy to guide leadership decision-making.
- Outlined annual and quarterly priorities to guide departmental growth.
IT Project Manager
WSP Middle East
, Saudi Arabia
2019.08 - 2022.09
- Manage the IT projects and tasks and provide high quality project delivery
- Facilitate regular team meetings and status updates, promoting clear communication and alignment.
- Supervise collection of input from project stakeholders to efficiently define the projects IT requirements
- Establish and manage realistic and committed project schedules; taking into consideration deadlines, dependencies, resources, and costs when making changes and decisions to schedule
- Assess the IT requirements of the offices and projects by inspecting, communicating, and assessing the collected data and work with IT procurement to fulfill these requirements
- Conduct risk management analysis after proactively identifying risks
- Develop the scope, budget, schedule and design of the assigned projects
- Prepare the documentation and progress reports for the projects
- Conduct risk assessments and implemented mitigation strategies.
IT Manager (MPTP Project)
WSP Middle East
Makkah, Mecca Region
2017.10 - 2019.08
- Evaluate client needs through direct inspection, communication, and thorough analysis of received data
- Collaborate consistently with the client's IT team to identify and implement quality enhancements, resulting in reduced testing time and increased confidence in outcomes
- Formulate IT budgets tailored to meet the specific requirements of the client
- Offer expert technical support to the client, encompassing training and valuable feedback
- Conduct necessary research to gain a comprehensive understanding of the client's system specifications, work practices, and business nature
- Analyze the client's IT requirements objectively, providing independent advice for enhancements
- Implement agreed-upon solutions to introduce new and improved IT systems
- Prepare comprehensive documentation and progress reports for the IT department.
IT Support Engineer
WSP Middle East
Jeddah, Saudi Arabia
2013.07 - 2017.10
- Deal with the incidents and service requests that are assigned or escalated
- Provide technical advice, guidance, and recommendations to the management and team
- Work on identifying and delivering the required IT service levels
- Liaise with third-party suppliers and contractors when needed
- Monitor the backups of the servers within which incumbent based and, where appropriate, escalation of any problem or issue
- Maintain the systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets
- Commend for quickly resolve complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.
Computer and Network Engineer
Alamjaad Group
2010.06 - 2013.07
- Install, configure and troubleshoot the network infrastructure devices including servers, network printers, access points, switches, modems and routers
- Local and remote configuration of Cisco routers, Firewalls and switches
- Migrate the operating system of company's servers from Windows 2003 to Windows 2008
- Install, configure, monitor and troubleshoot Windows server, DNS server, DHCP server, ISA server
- Exchange server, antivirus server, and firewall software
- Monitor system logs and activity on servers
- Connect several branches of the company using Virtual Private Network (VPN) technology
- Work with other groups to help establish the standards of system architecture, data communications, and system security
- Utilization of diverse security technologies such as firewalls, anti-virus and encryption
- Perform a maintenance for staff accounts in the active directory including Adding, removing, and modifying accounts as necessary
- Update equipment inventory for tracking purposes
- Mohammed Elmansour - page 2 > Responsible for the backup of data, including automatic backup routines, testing data integrity, and offsite storage of media
- Awarded for recognition of excellent work performance.
Network Administrator
RSM
2008.06 - 2010.06
- Install, configure and monitor the network infrastructure and data center of the company
- Install, configure and troubleshoot network infrastructure devices including servers, network printers, access points, switches, modems and routers
- Install, configure, and troubleshoot Windows server, DNS server, DHCP server, ISA server, antivirus and firewall software
- Provide periodic maintenance and solve network and server problems
- Install, configure and troubleshoot PCs and resolve their hardware and software problems
- Provide periodic backup of all critical content of servers
- Evaluate and recommend the purchases of computers, network hardware, peripherals, and software.
Teaching Assistant
Sudan University of Science and Technology, SUST
2006.12 - 2008.03
- Worked as lab teacher of C++, JAVA, Assembly languages and Microprocessor systems
- Participated in the network administration of the college of Electronics Engineering.
Education
Bachelor - Electronics Engineering (Computer Engineering)
Sudan University of Science and Technology
Sudan 2001.11 - 2006.11
Websites
Certification
Project Management Professional (PMP) - Project Management Institute Issued Jun 2020 - Expires Jun 2026 PMP #2782158
PMI Risk Management Professional (PMI-RMP) - Project Management Institute Issued Mar 2022 - Expires Mar 2025 S
AWS Certified Solutions Architect
Cisco Certified Network Professional Enterprise (CCNP)
Languages
English
Advanced
Arabic
Native
Timeline
IT Manager - KSA
WSP Middle East
2022.09 - Current
IT Project Manager
WSP Middle East
2019.08 - 2022.09
IT Manager (MPTP Project)
WSP Middle East
2017.10 - 2019.08
IT Support Engineer
WSP Middle East
2013.07 - 2017.10
Computer and Network Engineer
Alamjaad Group
2010.06 - 2013.07
Network Administrator
RSM
2008.06 - 2010.06
Teaching Assistant
Sudan University of Science and Technology, SUST
2006.12 - 2008.03
Bachelor - Electronics Engineering (Computer Engineering)
Sudan University of Science and Technology
2001.11 - 2006.11