Mona Ayoub
Riyadh,Saudi Arabia
Summary
Motivated to develop myself where I can improve my experience and profession while adding substantial value with my skills to my work environment and my passion in the field.
Accomplished advertising and marketing professional with proven record of success in enabling strong sales through well-coordinated and targeted promotions. Delivers above-average results using data-driven approaches and multi-channel marketing expertise.
Organizes strategies for maximum impact with optimum timing, collateral, and placements.
Overview
16
16
years of professional experience
Work History
Senior Membership Sales
CORE SOCIAL WELLNESS CLUB
Riyadh, Saudi Arabia
03.2021 - Current
- - Development and implementation of B2B annual sales target.
- Processed customer information safely and confidentially for continued compliance with data protection regulations.
- Worked collaboratively with sales personnel to ensure new members receive expert financial care.
- Provided Memberships quotes and pricing to potential customers, promoting current offers and discounts to aid member sign-up and grow monthly sales figures.
- Ensured exceptional customer care from initial membership enquiry to order receipt and processing.
- Classified physical and digital documentation with correct codes.
- Received and checked financial statements and reconciled related accounts.
- Arranged filing systems for easy use and retrieval by personnel.
Membership Consultant
Evox Clubs
Riyadh, Saudi Arabia
03.2020 - 03.2021
- Leveraged market and competitor data to identify market opportunities and gaps.
- Conducted market research to understand customer base and enhance products.
- Developed holistic advertising strategies to achieve revenue and awareness goals.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Networked with media and PR professionals to build campaign reach.
- Managed multi-channel advertising campaigns to support sales objectives.
Sales specialist and Tele
Tabarak Holding Company
Riyadh, Saudi Arabia
03.2019 - 03.2020
- Managed supplier and vendor networks for consistent merchandise flow.
- Analysed sales team performance and scheduled training and refresher courses.
- Maximised product range potential through tailored client account packages.
- Tracked competitions, current market and consumer buying trends to develop marketing plans and strategies.
- Trained and educated new staff in sales techniques and product knowledge.
- Cold called prospective clients to secure in-person appointments and pitches.
- Managed customer lines for minimum wait times and high satisfaction.
Receptionist and guest experience service
Four Seasons Hotel
Riyadh, Saudi Arabia
01.2015 - 12.2016
- Met customer call guidelines for service levels and handle time.
- Tracked and documented metrics and evaluated trends to inform future strategies.
- Managed workflow to continuously exceed quality service goals.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
- Completed documentation and logs each day, generating detailed weekly reports.
- Tracked orders and processed refunds for new and existing customers.
Public Relations
Curves Gym
Riyadh, Saudi Arabia
01.2010 - 05.2011
- Drove continuous content improvement, cultivating cross-functional relationships with marketing teams to obtain relevant input.
- Mitigated impact of crises by monitoring social sentiment and crafting effective crisis communication plans.
- Defined and monitored relevant trends, areas of growth and campaign performance indicators using Google Analytics.
- Coordinated and managed logistics of media and press trips.
- Attended business, social and other functions to promote organisation.
Receptionist & relations
Future harvest Recruitment
Riyadh, Saudi Arabia
04.2009 - 01.2010
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Answered and helped resolve enquiries from clients, vendors and general public.
Marketing and sales specialist
Kingdom newspaper for advertising
Riyadh, Saudi Arabia
02.2008 - 03.2009
- Planned and executed initiatives to reach target audience through most effective channels.
- Brainstormed ideas and concepts for creative marketing campaigns.
- Guided marketing team with expert insights during marketing campaigns.
- Scheduled appointments and meetings with clients and customers to discuss requirements and solutions.
Education
Bachelor of Business Administration - Business
Arab Open University
Riyadh, Saudi ArabiaSkills
Ability to work on own initiative and as part of team, Well Organized, Motivated, Energetic, Hard Working and ready to learn new skills
High ability in analyzing information, solving problems and creative thinking
Team worker with professional
Ability to lead
Excellent communication skills
Languages
English
Fluent
Timeline
Senior Membership Sales
CORE SOCIAL WELLNESS CLUB
03.2021 - Current
Membership Consultant
Evox Clubs
03.2020 - 03.2021
Sales specialist and Tele
Tabarak Holding Company
03.2019 - 03.2020
Receptionist and guest experience service
Four Seasons Hotel
01.2015 - 12.2016
Public Relations
Curves Gym
01.2010 - 05.2011
Receptionist & relations
Future harvest Recruitment
04.2009 - 01.2010
Marketing and sales specialist
Kingdom newspaper for advertising
02.2008 - 03.2009
Bachelor of Business Administration - Business
Arab Open University
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