Robert Semaan
Dammam,Saudi Arabia
Summary
Experienced professional with a strong background in food service and restaurant management. Demonstrates expertise in Front of House (FOH) recruitment, waste reduction, end-of-day reconciliation, and restaurant cost control. Proven track record in employee management, food preparation and safety, recipes and menu planning, operations management, inventory control and record keeping. Adept at staff scheduling, employee feedback management, performance and wage reviews. Service-orientated with a passion for customer satisfaction and a strong work ethic.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant manager
Kempinski Al Othman Hotel Enab Beirut Restaurant
Dammam ,AL Khobar, Saudi Arabia
06.2021 - Current
- Managed daily operations for smooth restaurant functioning.
- Implemented new menus, improved dining experience.
- Streamlined staff rotas to optimize efficiency.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Trained new team members, enhanced service quality.
- Coordinated events and parties to increase restaurant revenue.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Created team building initiatives to encourage upselling and meet revenue targets.
Restaurant manager
Dunya Beirut KSA, Hay Hittin , Darhiya
Riyadh, Saudi Arabia ,Riyadh Region
10.2019 - 02.2020
Operation manager
Enab Beirut . Dunya Beirut
Beirut, Lebanon , Beirut Sodeco & Dbayeh & Gemayzeh
01.2011 - 09.2019
Floor manager
La Bodeguitta Del Medio
Lebanon, Beirut
03.2009 - 01.2011
Head waiter
Al Mayass
Kuwait, Al Salmiya Douwar Al Bidah
01.2006 - 08.2009
Captain waiter
El Paladar
Beirut, Lebanon , Sodeco
05.2004 - 06.2006
Captain waiter
Al Bakawat
Beirut, Lebanon
03.2002 - 04.2004
Waiter
GHIA Holding , Abd El Wahab
Beirut, Lebanon
02.2000 - 03.2002
Education
BT 3 - Electronic
Al Kafa-at
Lebanon, Ain Saadeh 10.2000 - 07.2003
Skills
- Front of House (FOH) recruitment
- Waste reduction
- End-of-day reconciliation
- Restaurant cost control
- Employee management
- Food service background
- Food preparation and safety
- Strong work ethic
- Recruitment
- Recipes and menu planning
- Operations management
- Inventory control and record keeping
- Staff scheduling
- Employee feedback management
- Performance and wage reviews
- Service-orientated
- Wage management
- Passion for customer satisfaction
Languages
Arabic
Native
French
Intermediate
English
Upper intermediate
Timeline
Restaurant manager
Kempinski Al Othman Hotel Enab Beirut Restaurant
06.2021 - Current
Restaurant manager
Dunya Beirut KSA, Hay Hittin , Darhiya
10.2019 - 02.2020
Operation manager
Enab Beirut . Dunya Beirut
01.2011 - 09.2019
Floor manager
La Bodeguitta Del Medio
03.2009 - 01.2011
Head waiter
Al Mayass
01.2006 - 08.2009
Captain waiter
El Paladar
05.2004 - 06.2006
Captain waiter
Al Bakawat
03.2002 - 04.2004
BT 3 - Electronic
Al Kafa-at
10.2000 - 07.2003
Waiter
GHIA Holding , Abd El Wahab
02.2000 - 03.2002
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