SEHAM ALZAID

Accomplished Head of Total Quality Management at Public Health Authority, adept in leadership and quality management. Excelled in strategic planning and implementing quality systems, achieving significant accreditation success. As a proactive and results driven leader, I have over 15 years of experience managing cross-functional teams and driving strategic initiatives to achieve organizational goals.

Dynamic leader oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of quality management system establishment, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.

Personable and strategic thinker with passion for driving organizational success and fostering collaborative team environments. Possesses deep understanding of leadership principles and financial management, with strong skills in project oversight and strategic planning. Prepared to deliver impactful results through innovative solutions and effective team leadership.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

• Recognized Senior Quality Ambassador in the National Strategy for Quality Program at Saudi Standards, Metrology, and Quality Organization represented by the Executive Office for National Strategy for Quality.
• Certificate of Passing Strategic Planning Exam which is accredited by The National Center for performance Measurement.
• Certified Inspector of College of American Pathology.

• Certificate of attendance the training course on Certified KPI Professional, on 12 - 14-Nov-2023 by KPI Institute in Dubai.
• Certificate of attendance the training course on Certified KPI Practitioner, on 15 - 16-Nov-2023 by KPI Institute in Dubai.
• Certificate of attendance a workshop on Introducing Quality Improvement Tools and Methodology, on-line, on 25-Sep-2023 by SASO Training Center.
• Certificate of attendance a workshop on Introducing the Concepts of Strategic Planning, on-line, on 18-Sep-2023 by SASO Training Center.
• Certified Manager of Quality Organizational Excellence CMQ/OE, ASQ exam preparation on May-2023, online, by Udemy.
• Certificate of attendance a workshop on Occupational Health and safety in the Work Environment According to ISO-45001, on-line, on 15-May-2023 by SASO Training Center.
• Certificate of attendance a workshop on the Role of Applying the Quality Management System in the Sustainability of Organizations, on-line, on 10-Apr-2023 by SASO Training Center.
• Certificate of attendance a workshop on Fatal Leadership and Administrative Errors in Implementing the Quality Management System, on-line, on 05-Apr-2023 by SASO Training Center.
• Certificate of attendance a workshop on Introducing the Concepts of the Kaizen Methodology for Continuous Improvement, on-line, on 03-Apr-2023 by SASO Training Center.
• Certificate of attendance a workshop on Introducing the Concepts of Strategic Planning, on-line, on 15-Mar-2023 by SASO Training Center.

• Certificate of attendance a workshop on Concepts and requirements of the Environmental Management System According to ISO-14001, on-line, on 28-Sep-2022 by SASO Training Center.
• Certificate of attendance a workshop on Concepts and Requirements of Quality Management Systems According to ISO-9001, on-line, on 25-Sep-2022 by SASO Training Center.
• Entry Certificate in Business Analysis (ECBA) On September 06, 2020 – September 10, 2020, Online - Saudi Arabia by Bakkah.
• Executive Mini MBA On September 27 - October 01, 2020, Group Live Virtual Training, Intermediate Training Program by LEORON.
• Project Management Professional (PMP) On October 04, 2020 – October 13, 2020, an on-line course by Bakkah
• Establishing and Building Quality Management System in Nuclear and Radiology Laboratories On 28th July – 1st August 2019 in Amman, Jordan.
• Laboratory Quality Management System (LQMS) for Global Antimicrobial Resistance Surveillance System (GLASS) Countries in Eastern Mediterranean Region On 10th – 14th Feb 2019 in Cairo, Egypt
• Understanding of Goals, Organizational Structure and How to Analyse it On 5th – 6th November 2018 in Riyadh, KSA.
• Training and orientation in Department of Laboratory Medicine and Pathology Quality School in Mayo Clinic On 22nd – 26th June 2015 in Mayo Clinic, Rochester, USA.
• Certified Professional in Healthcare Quality (CPHQ), Exam preparation On 16th – 19th Feb 2014 in King Abdulaziz Medical City, Riyadh, KSA.
• Organizational Change Management Certificate in Dubai by European Foundation for Quality Management.
• Training course in the Trace Metals Laboratory On 6th to 8th of November 2006 in King's College Hospital in London, United Kingdom.
• Toxicology Training course On 9th and 10th of November 2006 in Quest Diagnostics Laboratory in London, United Kingdom.
• Training scholarship on clinical, Forensic and Workplace Toxicology in Birmingham, UK On July – Dec 2006 in Regional Toxicology Laboratory at City Hospital in Birmingham, United Kingdom.
• Training scholarship on clinical, Forensic and Workplace Toxicology On August – October 2005 in Toxicology Laboratory ZentralKrankenhaus (Central Hospital) in Bremen, Germany.

aus (Central Hospital) in Bremen,

• Participation in the project of Measuring Sector Readiness in the Quality and Organizational Excellence within Saudi Arabia which was implemented by the Saudi Standards, Metrology, and Quality Organization started on 4-Sep-2023 to 19 October 2023
• Project Owner for Implementation of Electronic Temperature Monitoring System Public Health Laboratories-PHA.
• Project Leader of Establishing Bio-threate Laboratory at Public Health Laboratories-PHA.
• Project Member in Blood Culture Contamination Improvement Project.
• Project Leader in STAT Test Turn Around Time Improvement Project.
• Project Leader in Specimen Rejection Improvement Project.
• Project Leader in Lean Project for Phlebotomy and Lab Receiving Area.
• Accreditation Consultant in CAP Accreditation Preparation Project for Regional Forensic Toxicology Centers at MOH.
• Completion the preparation of College of American Accreditation Pathologists (CAP) Accreditation Program and get the Accreditaion Certificate for Clinical Pathology and Lab Medicine at King Abdullah bin Abdulaziz University Hospital (KAAUH) in Princess Norah University.
• Completion the preparation of Saudi Central Board For Accreditation Of Healthcare Institutions (CBAHI) and get the Accreditation Certificate for Smartlab.

• Statement Letter of Appreciation

Statement Letter of Appreciation in reference to generous participation in the project to Measure Sector Readiness in the Quality and Organizational Excellence within Saudi Arabia which was implemented by the Saudi Standards, Metrology, and Quality Organization started on 4-Sep-2023 to 19 October 2023.

• Conference Speaker Award

Certificate of Appreciation in recognition of valuable contributions as Speaker in International Saudi Conference for Medical Laboratories conducted at Riyadh International Convention and Exhibition on 8th - 10th October 2023.

• Senior Quality Ambassador Award

Appreciation award in recognition for the effort to support and execute the plans and goals of National Program for Quality Ambassador by Saudi Standards, Metrology, and Quality Organization represented by the Executive Office for National Strategy for Quality on Dec-2022.

• Conference Speaker Award

Certificate of Appreciation for the valuable presence and contribution as Speaker in the 2019 Quality Program Annual Meeting conducted by Assistance Directorship of Laboratories and Blood Bank, Ministry of Health in Crown Plaza Hotel Riyadh Digital City on 30th – 31st October 2019.

• Certificate of Achievement, Recognition and Honor from College of American Pathologist (CAP)

Certificate of Achievement, Recognition and Honor from College of American Pathologist (CAP) for demonstrating knowledge of CAP process, inspection techniques, and commitment to helping laboratories improve patient care.

• Conference Speaker Award

Certificate of Appreciation for the valuable presence and contribution as Speaker at the Laboratory Quality Management Workshop: Practical Solutions for the conducted in Al-Hokail Medical Laboratories in Dammam – Eastern Region on 4th May 2017.

• Recognition for the outstanding performance

Certificate of Recognition for the outstanding performance, exemplary participation and support for the success of the Ambulatory Care Services – Central Region’s Perfect Month held for the period of 1st – 31st March 2017.

• Appreciation of Excellent Performance as CAP Inspector

Certificate of appreciation of Excellent Performance as CAP Inspector of Lab General of and Johns Hopkins Aramco Healthcare (JHAH), KSA on 19 – 20 Nov 2014.

• Recognition Letter from Narcotics Control Department

Letter of recognition from Narcotics Control Department in the valuable contributions and excellent effort towards Public Service.

• Recognition of valuable contributions

Certificate of appreciation in recognition of valuable contributions and excellent participation in the Department of Pathology and Laboratory Medicine of CAP Re-Accreditation inspection conducted on 9th- 10th April 2014 of at King Abdulaziz Medical City, Riyadh.

• Recognition letter from CAP for demonstrating knowledge of CAP process

Certificate and letter of recognition from College of American Pathologists for demonstrating knowledge of CAP process, inspection techniques, and commitment to helping laboratories improve patient care during 2011 – 2016.

• Recognition Certificate

Certificate of appreciation in recognition of valuable contributions and excellent participation in the Department of Pathology and Laboratory Medicine of CAP Re-Accreditation inspection conducted 9th- 10th of at King Abdulaziz Medical City, Riyadh on 10th December 2012.

Letter of appreciation for the contribution as a laboratory inspector in the preparation of Primary Health Care (PHC) at King Abdulaziz Medical City (KAMC).

• Recognition Certificate

Certificate of appreciation in recognition of Outstanding Performance and Sincere Dedication in the Department of Pathology and Laboratory Medicine at King Abdulaziz Medical City, Riyadh on 16th April 2013.

• Recognition Certificate

Certificate of appreciation in recognition of valuable contributions to the success of the Quality Improvement & Patient Safety (QPS) JCI Chapter Presentation during JCI 2nd Re-Accreditation Survey Activity at King Abdulaziz Medical City, Riyadh on 10th December 2012.

• Recognition Certificate

Certificate of recognition for participating in CAP Laboratory Accreditation Program Seminar in Riyadh, Saudi Arabia on 11th April 2012.

• Appreciation Certificate

Certificate of Appreciation awarded for the excellent performance as a CAP Inspector of Saad Specialist Hospital (SSH) Laboratories in Al Khobar, KSA, 6th – 7th June 2011.

• Appreciation Letter

Letter of appreciation from CAP for the contribution as CAP inspector at King Faisal Specialist Hospital (KFSH) on 20th April 2011.

• Achievement Certificate

Certificate of Achievement from GE Healthcare Performance Solutions for being a Core Project Team Member in Leading and Delivering Significant Improvements to King Abdulaziz Medical City through the Patient Flow Program 13th – 14th April 2010.

• Recognition Certificate

Certificate of Appreciation in recognition of the outstanding performance and valuable contribution in the successful re-accreditation of the Department of Pathology & Laboratory Medicine by the College of American Pathologists (CAP) 13th – 14th April 2010.

• Appreciation Certificate

Certificate of Appreciation for contribution to the successful Joint Commission International Re-Accreditation on 19th – 23rd December 2009G (2nd – 6th Muharram 1431H) at King Abdulaziz Medical City, Riyadh, KSA.

• Speaker Appreciation Certificate

Invited to present a formal presentation titled Toxicology in Saudi Arabia to the Royal College of Pathologists approved meeting known as The London Toxicology Group (LTG) on the 20th of October 2006 in London, United Kingdom.

• Appreciation Certificate

Certificate of Appreciation as being the most distinguished employee in Toxicology section for the year 2004. 

• Guest Speaker about Toxicology in Saudi Arabia in London Toxicology Annual Meeting conducted in London on Oct-2006.
• Conducted several CAP inspections within the region of Gulf Countries since 2011 to present.
• Faculty member in the Toxicology and Chemistry Medical Laboratory Technician Program from 2014 to present. Lab representative during JCI inspection with Hospital Quality Management.
• Guest Speaker about ISO-15189 Accreditation Process in the 1st Annual Conference of the Saudi Society for Clinical Chemistry on 5th – 6th Dec 2015.
• Guest Speaker about ISO-15189 Accreditation Process in the 1st Saudi International Lab Expo of the Saudi Society for Clinical Chemistry on 6th – 8th Dec 2015.
• Conference Moderator in the Updates in Pathology and Laboratory Medicine Conference conducted in the Postgraduate Training Center-KSAUHS at KAMC-MNGHA in Riyadh on 3rd – 5th Dec 2016.
• Provide Quality Management training to newly established laboratories in Imam Abdulrahman Hospital – NGHA in Dammam, Saudi Arabia.
• Provide Quality Management training to a newly established laboratory in King Abdullah Hospital at Prince Nora University in Riyadh, Saudi Arabia.
• Participate as a speaker in Laboratory Quality Management Workshop on 4th May 2017 at Al Hogail Medical Center in Dammam, Saudi Arabia.
• Provide Quality and Accreditation consultations to other healthcare facilities.
• Participated as a lecturer in the educational activities of Laboratory Annual Forum in the Department of Pathology and Lab Medicine ate NGHA, Riyadh.

· A faculty member at Naif Arab University for Security Sciences teaching Quality Management System in Forensic Laboratories Course.

• Team Member of Document Control Committee at Public Health Authority
• Member of Health and Safety Committee at Public Health Authority.
• Member of Grievance Committee at Public Health Authority.
• Chairperson of New Lab Operation Committee at National Health Lab of National Centre for Disease Prevention and Control. – Ministry of Health.
• Chairperson for Quality and Safety Committee at National Health Lab – SCDC – Ministry of Health Member of Biosafety Level-3 Committee National Health Lab – SCDC – Ministry of Health Member of HR Initiative Council National Health Lab – SCDC – Ministry of Health.
• Member of Quality Improvement Committee in the Department of Pathology and Laboratory Medicine - KAMC Member of Patient Safety Committee in the Department of Pathology and Laboratory Medicine - KAMC Member of Hospital Quality Improvement Community at KAMC.
• Member of Perfect Month Committee to improve Out-Patient Services at KAMC.
• Member of Lab Utilization Committee in the Department of Pathology and Laboratory Medicine - KAMC

REFERENCES AND CERTIFICATES ARE AVAILABLE UPON REQUEST.