Muhammad Umer Rafiq

• Developed and executed commissioning plans to guarantee on-time and ensure project commitment.
• Evaluated technical documentation of existing client systems and machinery to comprehend functions and purposes.
• Controlled project risk by providing timely updates, review and approval of RAMS.
• Proposed test procedures to maintain thecapacity and performance of equipment and machinery.
• Troubleshoot machinery and equipment to detect issues and concerns.
• Facilitated progress tracking by maintaining detailed, accurate commissioning records.
• Scheduled and coordinated commissioning visits with clients to determine needs and requirements.
• Read and interpreted drawings and specifications to complete site acceptance testing.
• Maintained quality standards by executing training events, tests and performance verifications.
• Achieved high levels of client satisfaction by producing timely, comprehensive commissioning status reports.

• Complete assembly of Omni alcatel switches as per final Design
• Configuration part of omni OS6865 P-16 x 0S6860 P-24 & P-48
• Assembly for P-14 omni switch 0S6855 with addition to POE backup units and POE injectors.
• Following the customer requirement and approved designs from Off-shore teams and on-shore teams
• Successfully deployed 400 + CTN cabinets in the field subject to Line 1 & Line 2 at Riyadh Transit Metro Network.
• Worked on SAS-T 7210 Edge Router, SAS-M 7210 Edge router, Nokia Core router SRa4,SRa7 &SRa8 hardware assembly with requirement Optical transceivers as per the requirement.
• Complete deployment of Nokia routers within the network, Mirroring the rack assembly as per the client's requirement and required modification where applicable.
• Stock Records
• Daily updates with the movement of material from W/H till the complete deployment and keeping the customer posted with timely updates
• Worked on Aconex for the design upgradations, worked on Inside LMS, a database to maintain the different lots and it's issuance following to the correct matrix and approvals
• Mainly focused on dealing a whole lot of COM- Equipment of Nokia from Ware house till it's deployment at site
• Responsible for all the new shipments arriving in theKingdom with completing the MIR and checks before released for the sample mock-up or installation at the site
• Have always ensured the timely coordination b/w the customer and my High-up's
• Assigning the tasks to the teams and following up with the customer needs to ensure no escalations.
• Tracked storage levels and controlled stock to meet supplier requirements and fulfil contract terms.
• Introduced operational and administrative procedures to uphold the integrity of current processes.
• Liaised with customers and other departments to plan timely transportation of goods.
• Defined KPI targets to maintain solid standards of the work field team.
• Carried out planned and emergency repairs to diverse system hardware, from Field to Repair centre off-shore.
• Accurately diagnosed faults down to the component level for swift resolution and repair.
• Repaired and replaced the worth of Telecom hardware components within the communicated time frame to the client in the field.
• Investigated cause of equipment damage or loss to determine overall liability for repairs or replacement.
• Troubleshooted system failures or bugs and provided solutions to restore functionality.
• Kept high levels of customer satisfaction, explaining complex technical concepts in layman's terms for easy comprehension.
• Offered technical support on-site, via phone or email for enhanced customer service.

• Ensured progress of the projects’ implementation as per agreed roll-out plan and agreed QA standards.
• Planning, Execution, Testing, Configuration and Integration of Nokia access / Core Network during cutover activities within the existing Mobily Network.

• Ensured compliance with environmental, safety and regulatory requirements and vendor quality.
• Met with customers to resolve issues and build productive relationships.
• Investigated issues and developed effective solutions.
• Reviewed completed repairs to verify satisfactory performance.
• Supported evidence-based analysis with robust and comprehensive data sets.

• Responsible for Monitoring, Troubleshooting and configuration of new services on DWDM (Huawei & ZTE) and SDH (Huawei & ZTE) Systems (I. Manager T2000 & ZTE NMS E300)
• Media Configuration and Troubleshooting of E1, E3 & STM-1,4,16.
• Debugging and localization of the faults in case of Optical Fiber cable breakdowns and coordination with concerned divisions of fault rectification.
• Preparation of daily, weekly and monthly reports required to ensure that the planning objectives are met as well as QoS is ensured.
• Compilation and analysis of Customer databases for Value Added Services leased Line services and ISDN services and Corporate Clients of PTCL.
• Developing customized solutions for corporate clients of PTCL.
• Solution of technical issues and problems of licensed operators like local and International connectivity.
• Management of NMS and Field staff to ensure proper handling, round-the-clock O&M&D issues.
• O&M of Huawei, ZTE & Emerson Power plant.
• Shifting traffic routes and debugging hardware issues.
• As a team lead, counselling of team members to perform in a better way.

• Meeting with team members regarding highlighting the weak points in order to improve them.
• Expedite the region’s operability, reliability, and efficiency.
• Liaison with vendors for fault identification and resolution process and for configuration, performance-related issues.
• Point of Contact for escalation management communications.
• Attending meetings with higher management and presenting solutions related to optical connectivity’s.
• Preparation and presentation of RCAs to higher management related to any traffic outage incidents.
• Planning, supervision, and implementation of the transmission system’s shifting in order to optimize the network and fulfil Bandwidth demands.
• Planning, supervision, and Implementation of protection diversities of 10 MM&BB aggregation router’s in the region.
• With respect to current and future BW demands, Planning the optical transmission network and pursuing with HQ for allocation of desired network infrastructures.