Faisal Almaharmeh
Riyadh,SA
Summary
- Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
- Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
- Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
Technical support engineer
HydraSoft L.L.C
Amman, Jordan
04.2023 - 06.2024
- Coordinated with third-party vendors to resolve technical issues beyond the internal scope.
- Tracked computer system and network performance to identify root causes of issues.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Developed expertise in variety of technical discipline including cloud services and network management.
Business analyst
HydraSoft L.L.C
Amman, Jordan
04.2023 - 06.2023
- Communicated with staff at all organisational levels to assess current systems.
- Located deviations from standard operating procedures, understanding causes and preventing reoccurrence.
- Scrutinised existing and proposed methods and procedures.
- Prepared comprehensive analyses and reports for management to inform strategic decision-making.
Education
Bachelor of Technology - computer science & information technology
Jerash University
Jordan 10.2020 - 02.2024
Skills
- Skilled in TCP/IP and WAN
- Application installations
- DevOps
- Application support
- Technical issues analysis
- Programme development
Languages
English
Intermediate
Arabic
Advanced
Timeline
Technical support engineer
HydraSoft L.L.C
04.2023 - 06.2024
Business analyst
HydraSoft L.L.C
04.2023 - 06.2023
Bachelor of Technology - computer science & information technology
Jerash University
10.2020 - 02.2024
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