Jennilyn Tito
Riyadh,Riyadh Region
Summary
FOOD & BEVERAGE INDUSTRY:
Offering strong interpersonal skills and keen sense of customer service. Knowledgeable about maintaining high standards of cleanliness and providing enjoyable dining experience. Ready to use and develop communication, teamwork, and time management skills in SERVER role.
BPO INDUSTRY:
Reliable call center professional with experience in handling high call volumes with accuracy for optimum productivity. Offers outstanding problem-solving and rapport-building skills to seek timely solutions to customer problems. Dependable team player committed to improving call metric standards.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Food and beverage attendant
JW Marriott Hotel Riyadh
Riyadh, Riyadh Region
11.2024 - Current
- Handled customer complaints professionally, retaining their loyalty to the restaurant.
- Upheld restaurant's reputation with exceptional customer service skills.
- Maintained clean and organised dining area for improved ambiance.
- Collaborated with kitchen staff for seamless service delivery.
- Enhanced customer satisfaction by providing excellent service.
- Clearly communicated allergen information, protecting customers' health.
Call centre agent
Concentrix
Quezon City, Philippines
03.2022 - 08.2024
- Streamlined communication with customers to understand needs better.
- Improved team productivity through effective collaboration and teamwork.
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
- Used persuasive selling techniques to promote company products and services successfully.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Increased client trust by providing accurate product information.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Managed high volume of inbound calls, ensuring swift response times.
- Utilised multi-line telephone systems for efficient call handling.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Handled customer queries focused on first-call resolution.
- Maintained accurate knowledge of current services to provide informative customer advice.
Education
High School Diploma -
Luray 2 National High School
Philippines 06.2008 - 04.2012
Skills
FOOD & BEVERAGE INDUSTRY:
- Knowledge of allergens
- Order management efficiency
- Table setting procedures
- Resilience during rush hours
- Proper cutlery usage
- Payment Processing
- Order processing
- Menu memorization
BPO INDUSTRY:
- Escalation handling expertise
- Strong empathy display
- Voice clarity and enunciation
- Polite phone etiquette
- Billing inquiry resolution
- Proactive engagement
- Customer relationship
- Customer Service
- Multitasking
Languages
English
Advanced
Affiliations
- I love exploring things, I love doing kitchen staffs, I love reading and listening music.
Accomplishments
I once become the Rising Star of the 3 consecutive months in the restaurant.
Certification
I have a Certificate of employment for my previous job experiences.
References
References available upon request.
Timeline
Food and beverage attendant
JW Marriott Hotel Riyadh
11.2024 - Current
Call centre agent
Concentrix
03.2022 - 08.2024
High School Diploma -
Luray 2 National High School
06.2008 - 04.2012